Shipping & Returns
Orders may take from 24 to 36 hours to process. Once your order is processed you will receive email notification with shipment tracking number. All delivery begin when you receive this email. If order is placed after 3:00 PM CST on Friday or on the weekend, the earliest it will ship is Monday. Delivery to Post Office Boxes Orders will not be shipped to a Post Office Box. All orders will must have a valid non-PO box address. There will be no additional duties/taxes for dellivery.
Below are the timeframes for International Shipping:
US Canada (4-10 Business Day)
Brazil (7-10 Business Day)
UK France Spain Netherlands (5-10 business Day)
Other European Union (28 Countries) (7-15 Business Day)
Japan Singapore Hongkong(4-7 Business Day)
Russia(7-10 Business Day)
Australia(5-10 business Day)
New Zealand(7-15 business Day)
Other Countries (10-20 Business Day)
*These countries are included in the European Union
If returning right items for a refund: Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs.All returned merchandise should be sent to the shipping address we email you, if it is not the right address, we are not responsible for the loss caused by the issue.
Items can be returned for a refund or exchange with 7 days of the date of receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted. Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 5% bank handling fee and shipping charges. Buyers are always responsible for the shipping charges. Sepcial circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
1. Although we provide return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
2. Please contact our customer service first to obtain the return address.All returned merchandise should be sent to the shipping address we email you, if it is not the right address, we are not responsible for the loss caused by the issue.
3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.
4.If returning right items for a refund: Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments or detained by customs.